Committed. Empathetic. Personalized.
Let us do the heavy lifting.
Through a combination of insightful technology and skilled, empathetic Financial Counselors, A-1 Collection Agency (A-1) can help collect your bad debt accounts. We understand how important your patients are to your business and your reputation in the community.
“A-1 has been our top collector for years. They are very consistent in their responses and also very easy to work with.”
Sarah Moore, CRCE-I, COC Director, Patient Financial Services, Valley View Hospital
We Put People First
Throughout the collection process, A-1 focuses on putting people first, both you and your patients. A-1 treats everyone with the utmost respect and compassion to ensure your reputation is constantly maintained. By being transparent to both you and your patients, A-1 can significantly decrease the time it takes to collect an account.
A-1’s knowledgeable Financial Counselors are extensively trained, certified in FDCPA and Professional Telephone Techniques, and comply with Fair Credit Reporting Guidelines. They have superior knowledge of state and federal healthcare collection laws and regulations. Current best practices are top of mind for A-1 and are constantly maintained to help you improve your financial performance. A-1 continually studies industry trends and ensures regulatory compliance to improve the patient financial experience.
For non-compliant accounts, A-1’s in-house legal team works on your behalf to quickly bring legal action to qualifying accounts that are defined by your mission, vision, and financial policies.