Healthcare Management (HCM) was formed in 1992 by a group of rural hospitals and healthcare organizations. This innovative and collaborative group of providers sought to take control of their bad debt collections and improve how accounts were collected in their communities. Their first step was to purchase A-1 Collection Agency and subsequently formed AR Services in 2001 to provide extended business office services. Today HCM is owned and governed by 20 rural hospitals and healthcare organizations in Colorado and Utah and provides services to over 150 clients.
We Put People First
Bad debt collection services.
We’re here for you.
As your partner, we respect the relationship that exists between your organization and local community. Each account is unique and our staff works with your consumers or patients in making payments to the best of each individual’s ability, based upon their circumstances. By being partners with our customers, we can help improve financial performance, strengthen employee engagement, minimize human error, and enhance consumer and patient experience.
Each customer has a dedicated Customer Support Representative to assist with all account placements, account cancellations, reported payments, questions, and more.
“We use ARS and A-1 as our exclusive self-pay and bad debt services. ARS and A-1 staff are efficient, friendly and responsive.”
Robert Morasko, CEO, Heart of the Rockies Regional Medical Center
Rest easy & leave the technology to us.
Electronic Security Measures: We provide a secure network, firewall, and servers.
Collection System: Cutting edge collection system with DAKCS and PDCflow. Patients are offered digital payment and communication solutions.
Online Patient Portal: Patients can look up balances and make payments online.
Online Customer Access: Customers enjoy secure access to our website which provides continuously updated information on current balances, collections, and account statuses.
Digital PBX Phone System: Each inbound call is answered by a live person so your patients can have instant service.
Language Services: Spanish-speaking consumers and patients are offered the option to be routed to Spanish-speaking personnel or an interpreter. Martti provides interpreters in 153 languages.