A-1 Collection Agency

A-1 Collection Agency

Committed. Empathetic. Personalized

A-1 Collection Agency helps ease the stress of collections and improves your cash flow.

People Friendly Collection Techniques

Who We Serve

Healthcare: Critical Access, rural and community hospitals, large health systems, physician groups, skilled nursing facilities, and more.

Non-healthcare: Small, medium, and large businesses; government; landlord and property management; utilities; communications; commercial/business to business; and more.

People-friendly Approach

Our compassionate Financial Counselors understand how important your consumers or patients are to you and use people-friendly collection techniques.

Decreased Collection Time

Your financial health is vital to your business. A-1 Collection Agency’s decreased collection time supports your bottom line.

Highly Trained Staff

Our highly trained staff employ leading-edge collection techniques.

We’re here for you.

People-friendly Values

As your partner, we respect the relationship that exists between your organization and local community. Each account is unique and our Financial Counselors work with your consumers or patients in making payments to the best of each individual’s ability, based upon their circumstances. By being partners with our customers, we can help improve financial performance, strengthen employee engagement, minimize human error, and enhance consumer and patient experience.

Each customer has a dedicated Customer Support Representative to assist with all account placements, account cancellations, reported payments, questions, and more.

We keep you on the straight and narrow!

Compliance Strategies

Our dedicated Compliance Team utilizes voice recording technology on all calls to provide a comprehensive training program for our Financial Counselors. All staff follow guidelines set forth by the Fair Debt Collection Practice Act. This process provides us the ability to be compliant with all mandatory collection regulations.

Rest easy & leave the technology to us.

Advanced Technology

Electronic Security Measures: A-1 Collection Agency provides a secure network, firewall, and servers.

Collection System: Advanced collection system with DAKCS and PDCflow. Patients and consumers are offered digital payment and communication solutions.

Online Patient / Consumer Portal: Patients and consumers can look up balances and make payments online.

Online Customer Access: Customers enjoy secure access to our website which provides continuously updated information on current balances, collections, and account statuses.

Digital PBX Phone System: Each inbound call is answered by a live person so your patients and consumers can have instant service.

Language Services: Spanish-speaking patients are offered the option to be routed to Spanish-speaking personnel or an interpreter. Martti provides interpreters in 153 languages.